The Schedules report contains data on Direct Debits and standing orders in the platform.


To view an individual donation from a Direct Debit or standing order, see your Payments report.


In this article, you will learn how to:



Find a Direct Debit or standing order


To find a Direct Debit or standing order:


  1. Select Accounts > Schedules in the Charity Checkout menu.

  2. Find the Direct Debit or standing order in the list.

  3. If you want to find a cancelled or failed Direct Debit or standing order, click inside the Status field and select Cancelled or Failed.

  4. If you want to view more details about the payment, click the Pencil icon on the same row.




Change a standing order or Direct Debit


To change a standing order or Direct Debit:


  1. Select Accounts > Schedules in the Charity Checkout menu.

  2. Find the regular payment or Direct Debit you wish to refund in the list.

  3. Click the Pencil icon on the same row to open the Further Details pop up window.

  4. Click Change Schedule.

  5. To change the date that the next donation will be collected, update the Next Donation field.

  6. Click Update.


Note: Charity Checkout can change the amount paid for a standing order or Direct Debit by request of the donor, unless it has been set up in GoCardless.




Cancel a Standing Order or Direct Debit


To cancel a Standing Order or Direct Debit:


  1. Select Accounts > Schedules in the Charity Checkout menu.

  2. Find the Standing Order or Direct Debit you wish to cancel in the list.

  3. Click the Pencil icon on the same row to open the Further Details pop up window.

  4. Click Cancel Schedule in the pop up window.




Download a Schedules report


To download a Schedules report:


  1. Select Accounts > Schedules in the Charity Checkout menu.

  2. If you want to filter the payments that appear in the report, use the filters at the top to filter the list by payment type and status, and then click Search.

  3. Click Export.




Add a custom code to a Schedules report


Custom codes are codes that you can add to reports to aid you in integrating our reports with your databases.


Note: You can add a maximum of four custom codes to each report.


To add a custom code to a Schedules report:


  1. Select Accounts > Schedules in the Charity Checkout menu.

  2. If you want to filter the payments that you wish to add the code to, use the filters at the top to filter the list by payment type and status, and then click Search.

  3. To select all of the payments in the list, click the tickbox in the top row. To select individual recurring payments, click the tickbox on the corresponding rows.

  4. Click Edit custom codes.

  5. Select the custom code row you wish to add to from the dropdown.

  6. Enter the custom code in the field.

  7. Click Update.




Understand the payment statuses


Payments in the platform can have the following statuses:


  • Cancelled: the payment has been cancelled before processing by the donor (usually shown only for Direct Debits).

  • Chargedback: the payment has been reversed by request of the donor after it has been paid out to your organisation and the funds have been returned to their account.

  • Collected: the payment has been processed successfully and the funds are waiting to be paid out to your organisation in the next scheduled monthly payout.

  • Failed: the payment was not collected successfully (usually shown only for Direct Debits).

  • Paid: the funds have been paid out to you.

  • Pending: the payment has not been collected yet (usually shown only for Direct Debits). This can take up to 3-5 days for the status to change.

  • Refunded: the payment has been refunded to the donor before it has been paid out to your organisation.


Note: if your platform is using Stripe, all successful payments will show as 'Paid' by default. This may include payments which are successful but yet to be paid out by Stripe.