A Ticketed Event is an event for which you can offer paid and/or free tickets. If you also want registrants to fundraise for the event, create a Ticketed Event with Fundraising instead.

In this article, you will learn how to:

Create a Ticketed Event

To create a Ticketed Event:

  1. Select Manage > Event Pages in the Charity Checkout menu.

  2. Click Add New.

Step 1 - Target

  1. To set a target amount for the event, enter an amount in the How much would you like to raise? field.

  2. If you don’t want to set a target, click No fundraising target required.

  3. To include Gift Aid in the totaliser, deselect Exclude Gift Aid from totaliser. The totaliser is the number which displays on the Event page showing how much money has been raised so far.

  4. To exclude offline donations from the totaliser, select Exclude offline donations from totaliser.

  5. To exclude the event from your Profile page, select Exclude from profile.

  6. Select Ticketed Event.

  7. Click Continue.

Step 2 - Event details

  1. Enter the address for the event in the Find your address field.

  2. Select the country from the Country dropdown.

  3. If you want a map of the event address location to appear on the Event page, tick Display map on page.

  4. Enter the event start date and time in the Event start fields.

  5. Enter the event end date and time in the Event end fields.

  6. Click Continue.

Step 3 - Event content

  1. Enter the title for the event in the Your event title field. This will appear on the Event page.

  2. In the text editor, enter the details of the event. You can also include images, video, and links.

  3. Click Continue.

Step 4 - Banner image

  1. Click one of the two options to add the photo for the Event page:

    • Use default: use the default background photo from your Profile page.

    • Upload photo: If you want to add a photo for this specific event.

  2. Click Continue.

Step 5 - Customise your page link

  1. If you want to edit the URL for the Event page, you can change the text in the field.

  2. Click Continue.

Step 6 - Preview

  1. Here you can see a preview of the Event page. If you want to make any changes, click Back.

  2. Click Continue.

Step 7 - Ticket details

  1. Select the ticket type from the Ticket Type dropdown.

  2. Select the price from the Price Options dropdown.

  3. If it’s a Fixed Price ticket, enter the price in the Price field.

  4. Enter a name for the ticket in the Ticket Name field, e.g. Adult.

  5. If there’s a limit to the tickets, enter the number in the Quantity Limit field. If it’s unlimited, tick the the Unlimited box.

  6. If it’s a Team ticket, enter the maximum team size in the Team Size field. If it’s unlimited, tick the the Unlimited box.

  7. Click Add.

  8. To add more ticket options, follow the same process from step 1-7.

  9. When you’ve finished adding ticket options, click Continue.

Step 8 - Thank you message & Custom Fields

  1. To add a thank you message in the payment receipt email which is sent after a payment is completed:
    1. Tick the Customised receipt box.

    2. Type or paste the text you want to appear in the text editor.

      Note: You don’t need to include a greeting (e.g. ‘Dear Sir/Madam’) at the beginning of the message. This will automatically be included in the email.

    3. If you want to add an attachment to the email, click Choose file, find the file on your computer and click Open.

    4. Click Send Test to send a test version of the email to yourself.

  2. To add a Custom Field to the Event registration process, select it from the dropdown menu. To remove it click the X.

    Note: You can only add Custom Fields you’ve already created in the platform. To create a new Custom Field, read our Creating a Custom Field guide.

  3. Click Continue.

Change additional settings

There are a number of additional settings for the Ticketed Event you may want to look at after you’ve created it. 

To update the settings, click the Cog icon > Settings on the same row as the event. You can update the following settings: