How can we help?

To change a standing order or Direct Debit:

1. Select Accounts > Schedules in the Charity Checkout menu.
   
   
2. Find the standing order or Direct Debit you wish to refund in the list.
   
   
3. Click the Pencil icon on the same row to open the Further Details pop up window.
   
   
4. Click Change Schedule.
   
   
5. To change the date that the next donation will be collected, update the Next Donation field.
   
   
6. Click Update.

Note: Charity Checkout can change the amount paid for a standing order or Direct Debit by request of the donor unless it has been set up in GoCardless.