To refund a payment or donation:

  1. Select Accounts > Payments in the Charity Checkout menu.

  2. Find the payment you wish to refund in the list.

  3. Click the Pencil icon on the same row to open the Further Details pop up window.

  4. Click Refund in the pop up window.

Note: Refunds are only possible on payments where the payout process has not already happened or begun. In these cases, the Refund button won’t appear and you will need to find an alternative way to refund the payment, such as by bank transfer.